The right CRM software is the key to healthy customer relationship management at any level. This is especially true if your business is growing year over year because eventually, you won’t be able to handle the influx of inquiries yourself... (Read More)

Customer relationship management is the livelihood of every business because it keeps revenue coming in the door for both new and potential customers. Without the right CRM software, there's no way to contact and build relationships with both new... (Read More)

Salesforce has been around for a couple of decades now, and it's still one of the most popular tools to create and support CRM (customer relationship management) in one, synchronized space. If you're working in a leadership position in a medium- to... (Read More)

Finding great Salesforce talent can be challenging in today's tight labor market. That's why interviewing job applicants is such a critical step in the hiring process. Talking to applicants in person and observing how they answer your questions can... (Read More)

Do you believe that your skills, intelligence and abilities can be developed over time? Or do you believe that your talents are mostly fixed, meaning that if you're not really good at something now, you probably won't ever be great at it? These... (Read More)

When was the last time you gave some thought to your personal brand? No matter where you journey in life, or what new horizons may beckon, when you care for your personal brand, you're making a long-term investment in yourself. A personal brand is... (Read More)

Have you ever felt misunderstood? We all have. That's why perception checking is such an important skill. Simply put, perception-checking involves directly asking another person for clarity to ensure you're understanding what they're trying to say... (Read More)

Do you like to make New Year's resolutions? Studies show that most Americans make an average of three to five goals each January. The problem: Most resolutions are cast aside by the end of February. What would happen if you picked just one... (Read More)

Are you a leader known for your kindness? It's the hallmark of an incredible personal leadership brand. Helping and supporting others can help them understand who you are and what you stand for. Consider the colleague or friend who is always... (Read More)