If you use an effective CRM software like Salesforce, chances are you have plenty of customer data but are unsure how to utilize it. CRM systems are spectacular at gathering customer information like email, birthdays and even buying preferences or... (Read More)

Being a small business comes with a unique set of challenges, one of them being understanding how to interact with customers and turn them into repeat buyers. In a market with increased competition for several types of goods and services, you'll... (Read More)

Smartphones are present in 84% of households, and 78% of households own a desktop or laptop, according to recent data from census.gov. Because of this rapid increase in nationwide mobile usage, it's essential for business owners to develop a strong... (Read More)

CRM, or customer relationship management, is a huge part of any business and relies on customer data and leads to meet revenue goals. When done correctly, CRM helps create loyal customers that come back to your business again. However, managing... (Read More)

The right customer relationship management tool allows you to create and foster relationships with your customers in hopes of them repurchasing or referring business to you. CRM systems like Salesforce allow you to streamline and retrieve data while... (Read More)

The right CRM software is the key to healthy customer relationship management at any level. This is especially true if your business is growing year over year because eventually, you won’t be able to handle the influx of inquiries yourself... (Read More)

Customer relationship management is the livelihood of every business because it keeps revenue coming in the door for both new and potential customers. Without the right CRM software, there's no way to contact and build relationships with both new... (Read More)

Salesforce has been around for a couple of decades now, and it's still one of the most popular tools to create and support CRM (customer relationship management) in one, synchronized space. If you're working in a leadership position in a medium- to... (Read More)

Finding great Salesforce talent can be challenging in today's tight labor market. That's why interviewing job applicants is such a critical step in the hiring process. Talking to applicants in person and observing how they answer your questions can... (Read More)

Do you believe that your skills, intelligence and abilities can be developed over time? Or do you believe that your talents are mostly fixed, meaning that if you're not really good at something now, you probably won't ever be great at it? These... (Read More)